Trust and verification

The badges

Email verified

The business confirmed it controls the email address on its account. Nothing more.

Business details checked

Chalkline checked the trading name and business details against the source the business supplied — for example a Companies House record.

Insurance document reviewed

A person at Chalkline reviewed an insurance document supplied by the business, on the date shown. The badge names the type and level of cover on that document and the date it runs to, and it disappears when that date passes. It is a document check. It does not guarantee the policy is still in force or that it covers your particular job — ask the business if that matters to you.

Qualification checked

A person at Chalkline reviewed evidence of the named qualification, licence or registration. It does not guarantee the quality of any work.

What a badge is not

• It is not a recommendation or an endorsement.
• It is not a guarantee of workmanship, safety, price or conduct.
• It covers only the one thing it names. A business with an insurance badge has not had its qualifications checked unless there is a badge for that too.

What is not checked

Anything on a profile without a badge is the business’s own description: its experience, its description of itself, its service area and its photos. New businesses usually have no badges at all, and that is normal.

Having a complete profile is not the same as being verified.

Who checks

Every check is made by a person. Uploading a document does not create a badge, and no badge is granted automatically or by software. A business can never approve its own evidence.

Some work needs a registered professional

Gas work must be done by a Gas Safe registered engineer. Certain electrical work must be certified. Check the relevant official register yourself for this kind of work, whatever any website says.

Reviews

See the reviews policy for how reviews are collected and checked.