Safety

If it is an emergency

Chalkline is not an emergency service. If there is a danger to life, call 999. If you smell gas, call the National Gas Emergency Service on 0800 111 999. For a burst pipe, turn off your stopcock; for an electrical hazard, switch off at the consumer unit if it is safe to do so.

For customers

• Read the profile, the reviews and the dated checks. Ask about anything that matters to you that is not shown.
• For gas, certain electrical and other regulated work, check the official register yourself.
• Get the price and what it covers in writing before work starts. Chalkline’s quotes are designed for this.
• Be cautious about large payments up front. Agree stages for bigger jobs.
• Share your address and phone number only when you are ready, and only with the business you intend to use.
• Never share bank passwords, card PINs, or alarm and key-safe codes in messages.

For tradespeople

• Ask questions before you travel. Use the photos and messages to judge whether a job is genuine and suitable.
• Put what is and is not included in your quote, and any assumptions.
• Report enquiries that look fake, duplicated or abusive.

What Chalkline does and does not do

• It checks each new profile is a sensible, genuine-looking listing before it goes live.
• It reviews specific documents when a business submits them, and shows a dated badge. See trust and verification.
• It does not guarantee workmanship, safety, prices, payment or that either party will turn up.
• It is not a party to the agreement between customer and tradesperson and cannot decide disputes about workmanship or money.

Reporting a problem

Use “Report” on any profile, review, enquiry, conversation or Job Room. You can also block someone in a conversation: that stops new messages and keeps the history. See complaints and appeals.